Terms and Conditions

Delivery Information

When we have received your order our goal is to deliver within 3-5 working days (this may take up to 10 working days if going overseas). However, sometimes there are circumstances outside of our control, when this may take longer of which you will be informed immediately.

All products are sent by our contracted carriers within the UK on a 48 hour service and overseas 4-5 working days. Guaranteed next day, before 12pm next day and Saturday morning delivery are additional services but do incur a higher charge.

Payment

On our online shop we accept all major credit and debit cards except from maestro. Please contact the office for maestro payments.
We also can take payment by cheque if you wish to do so, but you will need to notify us this is how you intend to pay.

We do not process payment until all orders have been checked to ensure that we have the goods in our warehouse, and we are able to despatch.

Please note that all payment taken are in Great British pounds and if you are paying with a credit card overseas there will be a currency exchange rate.

Alternatively if you do not wish to purchase any items over the internet for any reason, we are more than happy to take your order over the phone on 01359 251239 or by e-mail at sales@henrywatson.com.

All shipping prices overseas vary as the cost of this is calculated by the weight of your goods, destination and in some case the volumetric size of the carton ( only airfreight).

If you have any queries or would like a shipping price before you commit to ordering you can send your enquiry to sales@henrywatson.com

All orders within the UK postage prices are below:
One kg and under - £6.28 P&P
1.4kg and above 1kg - £7.59 P&P
2kg and above 1.4kg - £8.02 P&P
2kg and above - £9.80 P&P

Vat and Custom Duties

UK and EU

15% Vat is added by law on all deliveries in the UK and EU.
Orders delivered outside of the EU have Vat deducted.
All internet prices include vat.
Orders may be subject to customs or import duties.


Returns Policy

If you are not entirely satisfied with the product we will need to know within 7 working days of receiving your order and we will offer you a full refund or free replacements.

If you receive products that are faulty on our part we will send out free of charge replacements as soon as possible and we will refund you the cost of sending the item back, however if for any other reason you are not satisfied you will be asked to send the goods back and you will be required to pay the postage costs as we only refund the product itself.

Complaints

If for any reason you do have a complaint you can e-mail us at sales@henrywatson.com or ring us on 01359 251239.
We as a company, value our customers and strongly believe in customer satisfaction, so we will try and resolve the problem as quickly as possible, by acknowledging you we have received the complaint, and ensuring a positive outcome.

This does not affect your statutory rights as a customer.